Is JetBlue a Good Airline to Fly With?

Is JetBlue a good or bad airline? Selecting the airline that suits them best for the travelers is not an easy job as they are overwhelmed by many flight options.

For some, the price is the only thing that matters, while others pay more attention to the additional amenities or the chance to get the miles for the airline alliance.

The low-cost carrier JetBlue has been the equalizer since 2000 and it doesn’t provide any other seat apart from economy. The airline has been the 6th largest in North America since that time.

The question of whether JetBlue is a good or a bad airline is often based on personal experience. Hang around if you want more.

Is JetBlue a Good or Bad Airline?

Deciding if JetBlue Airways is a good or a bad airline can vary from person to person because it depends on several different factors:

1. Service and Comfort: JetBlue has become synonymous with the best economy-class service in the industry. The travelers have spacious seats, free internet, and a smiling crew.

2. Pricing: This airline is famous for its affordable pricing, which makes flying possible even with no comfort compromises.

3. Destinations: JetBlue flies to over 100 destinations. However, because many of its hubs are on the coasts, travelers sometimes need more direct routes.

4. Loyalty Program: JetBlue’s loyalty program grants you the opportunity to redeem your points at any time but not always for the highest value compared to some other airlines.

5. Operational Performance: JetBlue has a vast potential for further improvement in its operational performance.

In general, JetBlue is popular among many passengers who look for a comfortable and affordable travel experience, though it may need some improvements in some areas.

What are JetBlue’s Classes of Service?

JetBlue offers a variety of classes to cater to different travel needs and preferences, each with its own set of benefits:

1. Economy (Blue Fares)

JetBlue’s economy class is set up in a way that gives the passengers a sense of comfort and is equally getting the bang for their buck, so they always consider it as their top choice.

Within this class, you can choose from several fare types depending on your needs:

• Blue Basic: The fare for this is the lowest, this is the same way the basic economy fare of other airlines. It is the most cost-effective but the least customizable.
• Blue Plus: In this way, the traveler can go along with a free checked bag which is an option for him if he has bags.
• Blue Extra: This deal is for travelers who are in search of convenience and includes privileges such as priority security screening (if available) and early boarding. Also, they will get free same-day flight changes, and the opportunity to stand by and select seats in advance.

2. Even More Space

The fare will have a legroom of 7 inches more than the normal legroom that travelers with the need for comfort expect to have.

Also, passengers will have amenities like early boarding, and priority security access at some airports, hence the trip will be fun and less stressful.

3. Mint

JetBlue’s premium class, Mint, is just like first-class on other airlines and is available on transatlantic, coast-to-coast, and some Caribbean and Latin American flights.

Mint provides:

• Lie-flat seats for the most comfortable journey
• Superior linens and elite amenities.
• For the more private space, the Mint Studio on newer aircraft has even more room and can accommodate a friend to sit with you during a meal.

How’s the JetBlue Loyalty Program?

JetBlue’s loyalty program, called TrueBlue, allows you to earn points every time you spend money with the airline.

You automatically earn at least two TrueBlue points for every dollar spent on airfare if you book directly through JetBlue’s website or mobile app. 

If you book a vacation package through JetBlue, you earn at least six points per dollar. You can also accumulate points through purchases with JetBlue’s partners.

If you’re a Mosaic member or a JetBlue credit card holder, you can earn up to 15 points per dollar.

You can use your points to book award flights. The cost in points for a flight is directly linked to its price in dollars, which means no complex award charts to navigate.

On average, each JetBlue point is worth about 1.5 cents.

How Can I Make a Reservation at JetBlue?

Booking a flight with JetBlue is easy and can be done in several convenient ways:

1. Online: You can make reservations directly on JetBlue’s website.

2. Mobile App: Download the JetBlue app, available for both Apple and Android devices, to book flights on the go.

3. Phone: For those who prefer to book over the phone, you can call JetBlue’s ticketing service at 800-JETBLUE (800-538-2583) in the United States. This line is open 24/7.

4. Airport Counter: If you’re already at the airport, you can book your flight at the JetBlue counter.

For customers outside the U.S., phone numbers for JetBlue customer service vary by country. You can find the right number by visiting the JetBlue customer service page on their website.

Baggage Policies and Fees

JetBlue’s rules and charges for baggage are created for different travelers’ requirements while keeping a reasonable and transparent process for the passengers.

At the same time, they offer a free carry-on allowance for those travelers who travel with only a carry-on. This is valid for Blue-class and above fares.

However, Blue Basic travelers should be aware of the bag size since any extra bag that exceeds the personal item size will attract additional charges.

The chance to check in the big carry-ons may cause a fine of $65 for the first two bags and $180 for the third one if they are checked at the gate.

The factor of checked bags in the U.S., Latin America, and the Caribbean varies with the fare type.

Only Blue Basic, Blue, and Blue Extra passengers are allowed to check-in a first bag for $35, and a second bag for $45.

Paying for a Blue-Plus fare includes the first checked bag for free, but the second bag costs $45.

Nevertheless, the travelers in Mint class are provided with the extra benefit of two free checked bags, each weighing up to 70 pounds.

JetBlue provides extra services and offers to selected clients to make their trips more enjoyable. Mosaic elite members and JetBlue Plus credit cardholders can all check in a carry-on and a checked bag at no additional cost with all fares.

How Does JetBlue Boarding Work?

JetBlue has a boarding grouping system consisting of 10 different groups. Here’s how it works:

1. Priority Boarding: People with disabilities can choose to do so ahead of time to receive assistance. Next up are Mosaic and Mint flyers, which guarantee the special passenger and premium customers a smooth start.

2. Even More Space Customers: Group A includes Even More Space customers, who enjoy additional legroom.  This way they will be able to get into the plane without any rush and they will be able to settle down comfortably.

3. Special Considerations: The next to go are the soldiers on active duty and those with young children, who will be able to use the services that they need right there.

4. Remaining Groups: Individuals A to E have to get on the bus first followed by those in group F. The boarding group allocation uses check-in time and seat location as criteria to enhance boarding efficiency.

JetBlue Credit Cards Offers

JetBlue has three co-branded credit cards that are aimed towards regular flyers who will be rewarded and have benefits.

The JetBlue Card offers 10,000 bonus points upon $1,000 of purchases within 90 days three points per dollar on JetBlue purchases and two points per dollar at select dining and grocery stores, free of an annual fee.

By having a JetBlue Plus Card, you earn up to 60,000 bonus points on your $1,000 spent in the first 90 days.

With this program, you’ll earn six points for every dollar spent on JetBlue purchases and two points per dollar at restaurants and grocery stores.

Also, you will receive some benefits like a free first checked bag and anniversary bonuses, which you can enjoy for only 99 dollars a year.

Small business owners can receive the JetBlue Business Card as well, which can give them the same perks as the personalized card.

These cards provide the ability to earn points on travel and everyday spending with each one offering a distinct set of perks to enhance JetBlue’s experience depending on your desired advantages.

Deciding whether JetBlue is a “good” or “bad” airline depends on personal experiences and preferences. Some appreciate its low prices, friendly service, and eco-friendly initiatives. 

However, others might find fault in its limited destinations or occasional service issues. 

Ultimately, whether JetBlue fits your needs and expectations is up to you.